ANC's solid infrastructure ensures the most reliable and uninterrupted service possible. However, in the event something goes wrong, a strong customer support system is in place to resolve the problem promptly and effectively. We will encourage all of our customers to understand our support options and take advantage of them as soon any problem is encountered.

For information on hosting features, uploading files via ftp and using various control panels, please visit the knowledgebase articles.

MySQL Web administration (phpMyAdmin) is available at: http://mysqladmin.sineris.com

Sql Server Web Administration for Sql 2000/2005 is available at: http://sqladmin.sineris.com

The statistics service is available at stats.yourdomain.com.

All of these above control panels require you to log in with user name and password. However, the hosting control panel (available at cp.yourdomain.com) has direct links to the MySQL Administration and Statistics Service, so logging into the hosting control panel gives you access to these services.

If you need help with any hosting related issue, refer to the following two sections:

• Client Side Support
  
  Issues involving Mail configuration, FTP Access, Control Panel usage, Hardware problem and anything else on your side are handled by our Bangladesh office. Please contact our office via Email or Phone for quick resolution to your problem. Phone support is available during business hours. Our local support staff will work with you to resolve the problem immediately.
   
• Server Side Support
  
  If you find your email server is not responding, website is not working, web mail access is not available or some part of your website is not functioning, use our direct support Email to report this issue to our Server Administration team in USA. The address is: server-support@alphanc.com. Please remember that after hour service is available for server side support, which means your problem will be resolved even in the middle of a night.

Alternative options

If you are not sure if a problem is server or client side…

• Contact our Bangladesh office immediately during business hours.
• After hours and holidays: use our priority support email server-support@alphanc.com.